Privacy Policy

Who this covers

Aura (based in Toronto, Ontario, Canada) operates this store and the Aura: Vedic Astrology app. This policy covers both. If you have questions, contact support@glitchexecutor.com.

Information you give us

We collect information you provide directly, such as your name, email, shipping and billing address, and optional phone number.

We also collect birth details (date, time, and place) used for chart-based product recommendations and the app's readings, order details, and messages you send to support.

In the app, photos you submit for a palm reading are processed to generate the reading and are not retained on our servers after processing.

Information collected automatically

We collect device and usage data, app diagnostics and crash reports, approximate location and IP address, and a push-notification token if you enable notifications.

We also use basic cookies and local storage to support the shopping cart and general site function.

Payments

Card payments on the website are processed by Stripe. In-app purchases are processed by Apple or Google. We do not receive or store your full card number.

How we use your information

We use your information to fulfill and ship orders; to run the app's features, including generating your chart, readings, and AI chat; to personalize recommendations; to process payments; to provide support; to prevent fraud and abuse; to meet legal obligations; to improve our products; and, only with your consent, to send marketing.

AI-generated readings

Readings, chat answers, daily insights, and palm or compatibility text are produced using a third-party AI service (Amazon Web Services Bedrock, running Anthropic's Claude models). The chart and message data needed to generate a response is sent to that provider for processing.

This data is not used by us to build advertising profiles. We rely on our providers' commitments that customer content is not used to train their foundation models; see their terms.

Who we share it with

We share information with the following processors and partners, only as needed to operate our services: Stripe (payments); Supabase (secure database and sign-in); Amazon Web Services (AI processing and hosting); Apple and Google (app distribution, in-app purchases, push notifications, and app analytics via Firebase/Google Analytics); RevenueCat (managing in-app purchases); Sentry (crash diagnostics); Vexo and Expo (app analytics and updates); Geoapify (birth-place lookup); and shipping carriers (to deliver orders).

We do not sell your personal information.

International transfers

We and our providers process data in Canada, the United States, and other countries. Where required, we use appropriate safeguards for these transfers.

How long we keep it

We keep your information as long as needed to provide the service, meet legal and accounting obligations, and resolve disputes. You can ask us to delete your data, subject to legal limits.

Your choices and rights

Depending on where you live (for example, Canada's PIPEDA, the EU/UK GDPR, or California's CCPA/CPRA), you may have the right to access, correct, delete, or port your data, withdraw consent, and opt out of marketing or "sale/share."

You can exercise any of these rights by emailing support@glitchexecutor.com. In the app, you can also delete your account and data directly.

Security

We use reasonable technical and organizational measures to protect your information. No method of storage or transmission is 100% secure.

Children

Our services are not directed to children. Please do not use them if you are under the age of majority in your region without a parent or guardian.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new date.

Contact us

Aura, Toronto, Ontario, Canada — support@glitchexecutor.com.